Carross, your essential paint partner
Since 2010, a company in constant evolution
Created for the digital age, we offer professional bodyshops an alternative to traditional distribution.
Imagine your usual product, around 30% cheaper and delivered the next morning!
that's our promise, and that's why customer satisfaction is at the heart of everything we do.
With Carross, it's no longer the customer that adapts to the company, but the company that adapts to the customer. That's why we let you choose how you want to work with us:
- Our website: a multitude of references at the click of a button, easy navigation and a personalised customer area.
- Our sales department : Julien and his teams will be with you every step of the way, giving you the service you deserve.
- Our Lyon shop : a physical location with a skilled technician on hand to make your customised paint and help you choose the products that best suit your needs.
- Our "Tech'team" technical team: Anthony and his team are passionate about the world of cars. They are mobile and responsive, and will be happy to help you.
Today, more than 95% of our bodyshops place their orders with us again...
When you choose Carross as your partner, you can be sure of the best:
CUSTOMER SERVICE
A team of 10 available and responsive sales representatives to support you on a daily basis
STOCK & PRODUCT AVAILABILITY
D+1 delivery anywhere in France and same-day collection from our Lyon shop.
UNBEATABLE PRICES
Find all the products you need, at the right price.
A word from the Chairman
At Carross, our overriding commitment is to exceed our customers' expectations.
Every product and service we offer is a promise of quality and performance, because we believe that your satisfaction is the key to our success.
Nathanaël BATAILLE - Founder
- Carross in a few figures,
How does it work? -
30Employees
based in Lyon -
+ 290 000Orders sent
-
+ 35 000Loyal customers
by our side -
+ 3600Paint products
and non paint consumables -
+ 100 000Different colours in
liter or Spray
At Carross, we firmly believe that people make the difference.
Joining Carross means joining a world, a family, a group of friends where innovation, availability and quality come together to offer you the best results in the field of bodywork. We're there for you, with every spray and every repair project.
YOUR SUCCESS? OUR MISSION The best is yet to come
Our values and commitments
The DNA of Carross is customer satisfaction. Our priority is to always offer you the right product at the right price. Our sales team is at your disposal to help you place your order, answer your questions and follow up your case from A to Z.
We are constantly developing our tools to make it easier for you to interact with us. We are constantly developing new ways of communicating with you, based on your preferences, in order to satisfy you and provide you with quality services.
Carross is above all a human company where work, sharing and good humour go hand in hand. All our employees contribute to the success of the company, and it is together, through strong relationships, that we ensure that our objectives are maintained.
Carross commitments
Delivery times
The fastest delivery times on the market? Only at Carross!
FRANCE :
Orders dispatched with Chronopost are delivered within 24 hours if the order is placed the day before before 5.30pm and 4pm on Friday, excluding Ready to use colour (4pm and 3pm on Fridays).
Orders shipped on pallets are delivered within 24 hours if the order is placed before 1pm.
Delivery times are expressed in working days, i.e. from Monday to Friday inclusive, excluding public holidays.
EUROPE :
Orders shipped with Chronopost are delivered within 48 hours if the order is placed the day before before 5.30pm and 4pm on Friday, excluding Ready to use colour (4pm and 3pm on Fridays).
Orders shipped on pallets are delivered within 48 hours if the order is placed before 1pm.
Delivery times are expressed in working days, i.e. from Monday to Friday inclusive, excluding public holidays.
Carross undertakes to respect these delivery times when the products ordered are in stock. In the case of references indicated as being unavailable on our site, we will do our utmost to reduce delivery times.
Shipping costs
- If your order is less than or equal to €150 High Solid : delivery costs €9.90 excluding VAT
- If your order is greater than or equal to €150.01 excluding VAT and less than €250 excluding VAT: shipping costs are €6 excluding VAT
- For Corsica, delivery costs are €30 (excluding VAT) if your order is less than or equal to €750 (excluding VAT)
PAYMENT
We offer a range of payment methods to suit your preferences :
- For French and European customers:
Payment by credit card when validating your basket. - Payment by bank transfer:
Unless otherwise specified by the sales department, orders will be dispatched as soon as payment has been confirmed. - LCR payment (only for France) :
is a secure payment method that allows you to defer payment of an order until 30 days after the end of the month (subject to acceptance by our finance department). Payment is made automatically by direct debit.
Customer Service
Our sedentary sales teams based in Lyon are on hand to deal with all your enquiries (placing orders, quotes, general information, etc.).
- from Monday to Thursday 8.30am-12.15pm | 1.45pm-6pm
- friday 8.30am-12.15pm | 1.45pm-5pm
How can you contact us?
- By telephone if you live in France: +33 (0)1 60 27 20 19 (toll-free)
- By fax: +33 (0)1 83 64 85 94
- By mail : Carross SAS - 16 Rue de Serrières - 69540 IRIGNY ( FRANCE )
- By email using our online form
For our European customers, you can contact our customer service via the form below or by e-mail directly at this address: europe@carross.eu
Contact form
Order tracking
You can track the status of your order throughout its processing :
- Step 1 - Your order has been confirmed
- Step 2 - Your order is being prepared
- Step 3 - Your order has been taken over by the carrier for delivery in the near future.
To track your orders, log in to your customer area and click on the "My orders" tab.
Customer information - Receiving your order
We remind you that it is always important to check your order when you receive it, before signing the carrier's delivery note.
Here is the procedure to follow :
See our practical information sheet below,
or download it.
Carross is recruiting!
To develop our sales, technical and marketing activities, we regularly recruit new profiles.
Do you want to experience a rich and exciting professional adventure? Would you like to invest in a company that combines professionalism, performance and friendliness?
Since its creation in 2010, Carross has been growing rapidly in the French bodywork market.
The Carross brand of professional products and consumables
Carross offers its customers its own professional brand of paint products for car bodywork. The aim of this brand is to offer customers state-of-the-art paints and non paints so that they can keep their repair costs under control.
The brand now has over 100 professional products at unbeatable prices.
Discover our Carross products Find out more about the Carross brand
We are constantly expanding our range to offer products for cars and motorbikes that meet our customers' needs.
In conjunction with our Tech'team team and leading manufacturers, we have developed a comprehensive range of consumables for masking or sanding your bodywork surface, as well as all the professional products you need to complete the repair process on your vehicle, including professional primers, thinners, clearcoats and hardeners for car and motorbike bodywork.
TECHNOLOGY
Offer products at the cutting edge of the latest technologies.AVAILABILITY
D+1 delivery for greater flexibility.RATE
Top-quality professional product ranges at the best prices.
Carross at your side for your sponsorship projects
Our commitment to our customers also includes the support we can provide through various sponsorship projects that are close to our hearts.
As well as visibility, we want to invest in projects that combine professionalism and passion, and support associations, clubs and drivers to promote your projects and showcase your talent.
We carefully select your sponsorship applications and are committed to supporting strong initiatives.
Discover the sponsorship area
Would you like to? A need? A request? Don't hesitate to contact us
Carross can help you with all your bodywork needs
As a company dedicated to customer satisfaction, we make it a point of honour to make your car bodywork easier. That's why we've set up a page dedicated to tutorials, to give you the best possible guidance on how to use a product. We're proud to be part of your success, in one way or another.
Find all our tutorials and advice for your repair work!
Discover the tutorials area
The pride of our technical team lies in our ability to place our bodywork customers at the heart of all our projects. Our main mission is to transform their needs into exceptional achievements
LA TECH'TEAM
Carross installs your professional paint laboratory
Carross also offers the possibility of installing a professional paint laboratory under the Mobihel brand, the cheapest on the market.The labo by Carross installation offers a number of advantages:
- A contract with no commitment period
- Unbeatable value for money
- A dedicated, available and mobile technical service
Our technical team is on hand to set up the paint laboratory that's right for you, and to keep you informed of new developments and updates on a daily basis.
Carross installs the entire colour universe for you, including :
- A coloured navigator from Mobihel : t ehis is a tool developed to help you with colour management. This browser is linked to the balance.
- A Mobihel spectro : multi-angle device to help you find the ideal colour for your Touch up on your car or motorbike
- A "Mobihel color Box Expert 3" colour chart : The Mobihel Color Box Expert 3 colour chart is an all-in-one colour chart from the Mobihel brand. The colour chart is regularly updated.
- A complete range of paints : The Mobihel range of paints is a high-performance hydro base system with a number of advantages: excellent colour matching, easy application and very good Theoretical coverage.
Discover the world of installation
DépôtbyCarross: local service for our customers in Lyon
Located in Irigny, the depot allows customers to replenish their supplies without having to use a delivery system.
DépôtbyCarross also gives you the chance to get advice from a trained, competent technician who's always ready to listen.
You can also obtain your colour code directly and create a made-to-measure Ready to use colour.
16 Rue de Serrières - 69540 IRIGNY
Monday to Friday
8.30am to 12.15pm and 1.45pm to 6pm
(5pm on Friday)